Shop policies
Shipping Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Queen Elissa keeps your payment information secure. Queen Elissa shops never receive your credit card information.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
DELIVERY & SHIPPING:
Delivery Time= Processing Time + Shipping Time
PROCESSING TIME
Processing time differs from product to product.
Delivery Time= 3 to 5 Days Business
Canada Shipping 1 to 2 weeks
Shipping cost:
Shipping for orders above 25$ to US..............Free
For orders under 25$ to US.............................5$
For any order to Canada...................................10$